Customer Support Agent

Handles support 24/7 and only escalates the tricky stuff.

A tireless first line of support that answers the routine questions, resolves common issues, and only passes the genuinely tricky cases to your team — so customers get instant help and you reclaim your day.

Works with WhatsAppEmailZendesk
Best for SaaS, stores & services
What it does

Your Customer Support Agent, on the job

Most support tickets are the same handful of questions asked over and over. This agent learns from your help docs and past replies, then answers those instantly across email, WhatsApp and your helpdesk — accurately and in your brand's tone. It tags and prioritises everything as it arrives, drafts replies for you to approve when you want oversight, and escalates anything sensitive so a real person always handles the moments that matter.

Answers FAQs using your docs and past replies

Triages, tags and prioritises every incoming ticket

Drafts accurate replies for you to approve

Escalates anything it shouldn't handle on its own

Just ask

Tell it what you want — in plain words

No code, no complicated setup. You talk to your agent like you'd talk to a smart assistant, and it handles the rest. Here are real things people ask this one:

  • Works from chat — type or talk
  • Runs once, or on a repeating schedule
  • Reports back so you always know what it did
support-agent — agent
you ▸ Answer "where is my order" questions automatically
done # on it
you ▸ Draft a reply to every new support email
done # on it
you ▸ Tag frustrated customers and alert me first
done # on it
STEP 01

Get the agent

Create your account and pick this agent. You're set up in a couple of minutes — no card needed to start.

STEP 02

Connect your apps

Securely link the WhatsApp, Email, Zendesk it works with. One tap each.

STEP 03

Let it run

Give it the go-ahead and it works on autopilot, reporting back so you're always in the loop.

More Messaging & Chat agents

Pairs well with

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to work for you.

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