Legal

Refund Policy

At Aigent.Bz (a product of Social Stardom, Pune, India) we believe in being straightforward about our refund terms. All payments are made manually via UPI in INR, and this policy explains clearly when refunds are available, when they are not, and how to request one.

Please read this policy in full before making a payment. By completing a UPI payment to Aigent.Bz, you acknowledge and agree to the terms set out below.

§ 01

General Principles

Aigent.Bz operates on a monthly prepaid subscription model. Because we allocate dedicated infrastructure resources at the point of provisioning, our ability to offer refunds is limited by design. Our refund policy is built around three core principles:

§ 02

No Refunds for Partial Months

Aigent.Bz does not issue prorated or partial-month refunds under any circumstances.

Our subscriptions are priced and billed for a full calendar month. When you pay for a subscription period, you are paying for the entire month's resource allocation — even if you choose not to use the service for part of that period, or if you cancel before the month ends.

Scenarios where partial refunds will not be issued include:

• You cancel your subscription mid-month (cancellation takes effect at period end).
• You do not use your agent during part or all of the subscription period.
• You upgrade or downgrade your plan mid-cycle (see Section 5 for upgrade credits).
• You are unhappy with AI outputs or results — as these are dependent on your configuration.
• You experience personal or business circumstances that prevent you from using the service.
• Scheduled maintenance windows during the subscription period.

We recommend ensuring the service meets your needs during any trial or early subscription period before committing to longer engagements.

§ 03

Eligibility: 7-Day New Subscriber Guarantee

3.1 — Conditions for Eligibility

To qualify for the 7-day new subscriber refund, all of the following must apply:

• You are a first-time subscriber — this is your very first paid subscription with Aigent.Bz (not a renewal, re-subscription, or upgrade).
• You have made a valid UPI payment to our payment handle (socialstardom.ibz1@icici) and provided us with the UTR and your account email as required.
• Your agent container has never been provisioned — you have not received access credentials, a management URL, or any form of active agent access.
• The failure to provision is on our side (not due to your providing incorrect information, failing to respond to our provisioning queries, or requesting features outside our service scope).
• Your refund request is submitted within 7 calendar days of the date of your UPI payment.

3.2 — What Counts as "Provisioned"

Your agent is considered provisioned when we have sent you credentials (login details, API tokens, management panel URL, or similar access information) to your registered email address, regardless of whether you have logged in or used those credentials.

If you do not receive provisioning emails, please check your spam/junk folder before submitting a refund request. If our emails are in your spam folder, this constitutes delivery on our part.

3.3 — Renewal Subscriptions

The 7-day guarantee applies only to first-time subscribers. Renewal payments — whether for the same plan or a different plan — are non-refundable once we have verified and acknowledged the renewal payment, as your existing infrastructure continues to be allocated and operational.

§ 04

No Refund Once Instance is Provisioned & Accessible

Once your AI agent container has been provisioned and access credentials have been delivered to your registered email address, the subscription fee for that billing period is non-refundable.

This applies regardless of:

• Whether you logged in or actively used the agent after receiving credentials.
• Whether you are satisfied with the AI output quality (output quality depends on your configuration and prompts).
• Whether you cancel your subscription shortly after provisioning.
• Any technical issues you encounter that are caused by your own configurations, third-party API integrations, or factors outside our infrastructure.
• Whether you later decide the service does not meet your business needs.

We encourage prospective subscribers to ask all questions and confirm service capabilities by emailing hello@aigent.bz before completing a payment.

§ 05

Upgrade Credits

If you wish to upgrade to a higher-tier plan mid-subscription cycle, we offer pro-rated upgrade credits under the following terms:

• The remaining value of your current subscription (calculated on a per-day basis from the upgrade request date to your renewal date) will be applied as a credit toward your first payment on the new plan.
• Credits are applied only to plan upgrades, not downgrades or cancellations.
• Credits have no cash value and cannot be withdrawn, transferred, or applied to any other product or service.
• Credits expire if not used within one renewal cycle of the upgrade date.

To request an upgrade and receive a credit calculation, email hello@aigent.bz with your current plan details and the plan you wish to upgrade to. We will confirm the credit amount before you make any new payment.

Downgrades (moving to a lower-tier plan) take effect at your next renewal date. No credits or refunds are issued for the difference in the current billing period.

§ 06

How to Request a Refund

Refund requests must be submitted by email. We do not accept refund requests via social media, chat, or any other channel.

6.1 — Required Information

Your refund request email must include all of the following. Incomplete requests will be returned for additional information, which may affect your processing timeline:

• Full Name — as registered on your Aigent.Bz account.
• Registered Account Email — the email address associated with your Aigent.Bz account.
• UPI Transaction Reference / UTR Number — the 12-digit reference number from your UPI payment. (This can be found in your UPI app's transaction history.)
• Payment Amount (INR) — the exact amount paid.
• Date of Payment — the date you completed the UPI transaction.
• Reason for Refund — a clear explanation of why you are requesting a refund (e.g., "Agent container was not provisioned after 7 days").
• Evidence (if applicable) — a screenshot of your UPI payment receipt or any relevant communication you've had with our team regarding the issue.

6.2 — Verification Process

Upon receiving your refund request, our team will:

1. Acknowledge your request within 2 business days.
2. Verify your UTR against our payment records and confirm provisioning status.
3. Notify you of the outcome (approved or declined) within 5 business days of receiving your complete request.
4. If approved, initiate the refund to your source UPI account.

§ 07

Refund Processing Timeline

Approved refunds are processed back to the original UPI account used to make the payment (the source UPI ID). We do not refund to alternative bank accounts, wallets, or payment methods.

The total time from submitting your complete refund request to receiving the credit in your bank account is typically 10–15 business days.

Refunds will appear in your bank account credited from the ICICI Bank UPI handle socialstardom.ibz1@icici. We will send you a confirmation email once the refund has been initiated on our end, including the UTR of the refund transfer for your records.

Note: Delays beyond 10 business days after refund initiation may be due to your bank's processing times. Please contact your bank with the refund UTR we provide before escalating to us.

§ 08

Non-Refundable Situations

For absolute clarity, refunds will not be issued in the following circumstances:

• Your agent container has been provisioned and access credentials delivered to your registered email, regardless of whether you used them.
• You are a returning or renewal subscriber (the 7-day guarantee is for first-time subscribers only).
• The 7-day eligibility window has passed from your original payment date.
• You are dissatisfied with AI output quality, agent behaviour, or results — these depend on your own configuration, prompts, and third-party AI model capabilities.
• You made a payment by mistake or to the wrong UPI handle that is not ours. We cannot refund payments not received by us; contact your bank immediately in such cases.
• Your account was suspended or terminated due to violations of our Terms of Service (including Prohibited Activities).
• You experienced internet connectivity issues, device problems, or third-party API outages that prevented you from accessing the agent — these are outside our control.
• The failure to use the service was due to your providing incorrect account information, not responding to our provisioning queries, or requesting features outside our scope.
• Fees paid for setup, configuration assistance, or any one-time services (if applicable) are non-refundable once work has commenced.
• Payments for additional or add-on features are non-refundable once activated.

§ 09

Disputes & Chargebacks

Since all payments are made via UPI, traditional card chargebacks do not apply. However, if you initiate a UPI dispute or payment reversal claim through your bank or the NPCI dispute resolution mechanism without first contacting us and allowing us the opportunity to resolve the issue, we reserve the right to:

• Immediately suspend or terminate your account pending investigation.
• Dispute the reversal claim with supporting evidence of service delivery.
• Deny any future refund or credit even if one might otherwise have been applicable.

We strongly encourage you to contact us at legal@aigent.bz before raising any payment dispute. In our experience, most genuine issues can be resolved quickly and amicably without formal dispute proceedings.

If you believe a payment was made to us in error or fraudulently (i.e., without your authorisation), please contact your bank and UPI provider immediately, and notify us at legal@aigent.bz concurrently. We will cooperate with any legitimate bank investigation.

§ 10

Policy Changes

We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised "Effective Date". For material changes, we will send a notification to your registered email address at least 14 days before the changes take effect.

The refund policy that applies to any given subscription is the version that was in effect on the date you made your payment. Retroactive application of policy changes to prior payments will not occur.

§ 11

Contact Us

For refund requests, billing questions, or any concerns related to payments:

We aim to acknowledge all refund and billing emails within 2 business days. If you have not received a response within 5 business days, please follow up with your original email thread.